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Bioacuity - Training:

The satisfactory completion of my training and to be released for the job I was hired for are my responsibility.

First and for most: Remain calm in a crisis.

Follow the departments directions to resolve issues; when in doubt, address the imminent needs of the person / department / company and ask for instructions.

No question is even if trivial to some and should ever go unanswered.

Do your best to complete your work on time; even if it require work after normal business hours (un-paid, if salaried).
 

Just doing your job is not enough; Whom are you ultimately serving:
People, with feeling and lives inside and outside of the office.

Respect the needs and wishes of others in the performance of your duties.

Be considerate and professional to your co workers and your customers.

Everyone has a 'bad day' and it is mine and the team members responsibility to assist them while at work.

It is the responsibility of management for disciplinary matters.
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To read the story where this bioacuity
is based; Scroll down and click
'Read More [+/-]'; OR,
Click here to download the PDF.

Read More[+/-] After two weeks of training as an Alarms Control Specialist, I thought I knew it all.

I recall that theory quickly changes, and true panic set in; when my counter-part left the building for a family emergency. As she left, she said 'You shouldn't have any 'Stage 1' alarms.   I called the manager and someone will be here to relieve me in about 15 to 20 minutes.'

My co worker packed her bags, shutting the door on my sanity.

The idea that I actually had a clue about being a specialist of alarms; or the issues I was responsible dealing with – I thought I was comfortable with.

I figured I would enjoy working as an alarms control specialist.

Now is the time when having a great sense of humor comes in handy, not to mention: patience.

I started my first solo adventure by trying to do something tame, something easy.

Log into the session as myself and wait for an alarm to sound from the 250 locations we were monitoring around the country.

I knew I could handle that. How hard is it, when I had successfully completed two weeks training of the systems in place?

My co worker had left a message of her departure to the manager; whom was home and asleep – I knew that help would was on its way.

30 minutes went by and no one had called, no alarms had sounded; dead silence, with the exception of the humming of the computers in the room.

Then a stage 1 alarm sounded on one of the locations we were monitoring!

According to my training a 'Stage 1' alarm is downgrade the alarm status
-To show ownership and 1st to call the police;
2nd call the manager of the location. 
Finally, 3rd call my manager.

The location of the alarm was in another state and time zone.

The phone system which we were trained to use, had a dialing sequence to call '911' in any specified area.

These instructions were placed in a book at every terminal of the alarms control section.

I was on it!

Step 1 was to silence the alarms, as it shows ownership of the issue; however the steps to select the alarms and press F9 didn't work.

The alarms continued to blare as the priority wasn't my lack of knowledge, but the protection of the location.

Flying through the pages I found the instructions and quickly read the sequence of digits I had to dial to make the call.

I got in contact with the local 911 operator: '911 Emergency: What is the nature of your call?'

My response was with a sense of urgency: 'Yes, my name is Hunter Breedlove; I'm calling from [Company], Alarms Control – AND we've received a 'Stage 1' alarm at the following location __ __ /  ___ Entrance where more than 3 alarms have gone off simultaneously.

Please send police, right away!

The 911 operator responded: 'What's a 'Stage 1 alarm?'

It dawned on me that the code we were using is unique to our organization.

I explained that a 'Stage 1' alarm is only triggered if there are more than three events that break the circuit of the alarm system we monitor and the instructions that I have are to immediately contact the police to investigate, then the store manager – and I was dialing the store manager now and conference the 911 operator in.

The store manager answered after 3 rings: ' Hello?' I woke him up from a dead sleep.

'Yes, this Hunter from Alarms Control and we have a 'Stage 1' alarm at the ___ Entrance and now it looks like there are motion sensors going off with in the store near the ___ Entrance.'

The store manager; more alert now said, 'That's where the bank is!'

The 911 operator quickly responded, 'We have officers at the location and en route.'

The store manager said, 'Thank you' and that he was 'heading to the store now.'

The 911 operator said, 'We've got your back. Good job!'

Both hung up as I was entering the events of the alarms into the database and calling my manager.

This is the part that an experienced operator would have done right from the start; but because I was new I didn't know any better.

My manager called the Alarms Control office group line, as I was entering the last number of his home phone.

I answered, 'Alarms Control; this is Hunter.'

He responded, 'Why are you answering this phone call?'
'Why hasn't the Stage 1 alarm been silenced?'
'From my 'pager' the alarm has been going for over 2 minutes – somebody's gonna get their ass chewed and in a sling on this; possibly fired.'
'Let me talk to [my coworker], NOW!'

I was a upset in the tone of voice and the comments he made;
however, it did not deter me from the mission and duties I had agreed to perform:

Just doing my job.

The only thing that I could do was to let him know that the logs of the alarm events were and how actions to respond were performed.

I said, 'Sir, a 'Stage 1' alarm came through at 03:40:25 hours on the [Company] / ___ Entrance in __ __.
I reviewed the instruction manual (03:41:15) and found the sequence to dial 911 outside our area and contacted (03:41:17) the store manager (03:41:25) near the same moment.
When I was explaining to the 911 operator a number of motion sensors were going off near the ___ Entrance (03:41:55) and that's when the store manager said those were near the bank.
The 911 operator said that officers were on location and en route.
The store manager was leaving for the store then they both hung up (03:42:05) I was entering the information into the database and calling you when you called the group line (03:42:53).'

He responded, 'That's fine, where's [co-worker]?'

I informed him, she left the building for a family emergency at approximately 02:55; she said she' called you.'

He seemed frustrated, when he said, 'And you've been there all by yourself – you handled this alarm; ALL BY YOURSELF?'

With some sense of satisfaction in myself, I said: 'Yes sir.'

He was a little calmer now and asked: 'Can you please silence those alarms from that location – else, it will wake up the entire executive staff!'

I respectfully said, 'I wasn't trained on how to silence a 'Stage 1' alarm; as the normal steps to downgrade alarms didn't work – I had tried earlier. Can you tell me how?'

He patiently instructed me to silence the blaring 'Stage 1' alarms and said that he would be at the office in 20 minutes.

I figured that I was going to have the first and shortest shift in my 3rd week as an Alarms Control Specialist in the history of the department.

Only minor alarms were sounded, as I awaited his arrival and I addressed them with the same calm and level handedness as I was instructed to do from my earlier training.

My manager arrived with another co worker, 30 minutes later and the other co worker manned the post as the manager requested me to accompany him into his closed door office away from the group area.

I walked in and sat down on the chair in front of his desk.

He closed the door and sat down on his desk, facing me with no obvious emotion in his face.

He said, 'Do you realize what you just did?'

I said, 'Yes sir. I handled a 'Stage 1' alarm to the best of my abilities.'

This is when some emotion leaked out on his face as he smiled and said,
'No YOU handled a 'Stage 1' alarm, by yourself with the most basic of training;
AND you handled it successfully.
I knew hiring you would be good for the department and the company. Congratulations!'

He offered me his hand to shake.

I took his hand and said, 'Thank you, can I go back to work now?'

I was tired and a little bit irked that I put myself though the ringer in anticipation that I would be reprimanded over this, somehow.

He smiled again and said, 'Because this was your first day of a graveyard shift, you must be tired?'

I said, 'Yes sir; however I'm a little excited from that alarm; and I can complete my shift.'

He said, 'I'll give you a choice: You can stay and complete your shift;
OR, you can get paid for the remainder of your shift and go home?'

The opportunity to go home was appealing and get paid for it to boot was just as exciting;
however, I wanted to show that I was dependable.
I said, 'Thank you for the offer; just doing my job. I would like to complete my shift.'

He leaned back on the desk, smiled again and said, 'Very well, I'll note your decision.
Carry on. Good Job!'

He then opened the door and I returned to complete my shift and learn from the new co-worker that had just arrived.



Working together we can achieve great things. It is my hope that the person reading this story can glean the message which it was designed to relate. I am the best candidate for the position I've applied for. I possess skills that go beyond the positions requirements for the posted vacancy.


Further demonstrations of my skills 'I bring to the table' can be found on this web site.  I can be reached via email at the top of this page; OR by clicking Contact.

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